Orders, delivery and privacy

Check the cake, size, quantity, recipient details and delivery window before paying. Your order is submitted when Stripe payment succeeds and an order reference is displayed.

We’ll contact you using the information in your order to confirm the details and delivery arrangements. Please provide a US mobile number where we can reach you and keep your order reference.

If you notice an error, contact us as soon as possible. Changes require our confirmation; the original address and delivery window remain in effect until a change is agreed.

Cakes are made to order. After payment is confirmed, cancellations for personal reasons are generally not refundable. This does not apply when we cannot fulfill the order, supply incorrect items, provide a cake with a quality problem, or when a refund is required by law.

Contact us as early as possible to request a different flavor, size or date. We’ll check preparation and delivery arrangements before responding. We cannot guarantee that every change can be accepted.

A new date takes effect only after we confirm the date and window. Until then, please follow the original delivery arrangement.

Please check the cake when it arrives. Contact us promptly about damage, missing or incorrect items, or quality concerns, and provide your order reference. A photo is helpful if available. We’ll review the issue and arrange an appropriate remedy, which may include redelivery, a replacement or a refund of the amount due.

If we cannot deliver as agreed, we’ll contact you and explain the situation. You may accept a new arrangement or cancel the affected part for a corresponding refund. If we cannot fulfill the whole order, we’ll refund the full payment, including the delivery fee.

Refunds go to the original payment method. If that is unavailable, we’ll agree on another reasonable method with you. We’ll initiate refunds promptly; posting times vary by bank and payment provider.

Please report problems promptly so we can investigate. This policy does not limit refunds or other rights provided by applicable law.

Delivery only; pickup is not available. Order at least 48 hours before your window begins. We deliver Tuesday through Saturday, from 11am–1pm or 5pm–7pm Pacific Time, and are closed Sunday and Monday.

Newark, Fremont and Union City are in the free delivery area. Delivery to other eligible areas is $2.99. Your full address must be checked at checkout. We’ll contact you before delivery; please have someone available during the selected window.

If the address is incorrect, access is unavailable or nobody can receive the cake, we’ll try to contact you. Redelivery depends on the cake’s condition and that day’s route. We’ll explain any additional fee and obtain your agreement first.

If delivery is not completed, we’ll review the cause, services already provided and the cake’s condition with you. We do not automatically deny a refund because delivery failed that day. Problems caused by us are handled under the unfulfilled-order policy above.

Stripe processes online payments. Available methods appear on its checkout page. All prices are in US dollars; the delivery fee and final amount are shown before payment.

Card details are entered on Stripe’s payment page. Momo Cake’s website and order system do not store complete card numbers or security codes.

Keep your order reference and payment record. Contact us if you need an email receipt or are unsure whether payment succeeded. Please check before paying again.

For an order, we process the recipient’s name, US mobile number, delivery address, date and window, cake selection, order reference and payment status. Stripe collects the payment email and payment details through its checkout process. Messages you send may also form part of an order or support record.

We use this information to check delivery eligibility, process payment, prepare and deliver orders, contact you, handle support, and meet necessary accounting and legal obligations. Delivery information is shared with people who need it to complete delivery. We do not sell personal information or use it for cross-site targeted advertising.

Your cake selection is saved in browser local storage. Recipient details and unfinished checkout records are temporarily saved in the current browser tab so you can continue after refreshing or returning from Stripe. Clearing this site’s browser data removes those local records.

Address suggestions send your input through our service to Google Maps. Starting checkout sends order information to our service and Stripe. Cloudflare provides hosting, our order database and security. The database stores contact details, delivery addresses, items and order records. Cloudflare may also process IP addresses, browser information and request logs to operate and troubleshoot the service.

We retain records as needed for orders, support, accounting and legal matters. A deletion request may not cover transaction records that must be kept by law or to resolve an open dispute.

We do not use advertising tracking code. Our current practices do not change in response to browser Do Not Track signals. When you use Stripe, Google or another platform linked from this site, those services may use cookies or similar tools to collect information across websites, as described in their policies.

Contact us below to ask to access, correct or delete information about you. We may need to verify your identity and will explain what can be handled and what records must be retained.

Updates are posted on this page with their effective date. For material changes to how personal information is used, we’ll provide a prominent website notice or, where appropriate, notify you using existing contact details.

Every cake contains eggs, milk and wheat. Product pages list other main ingredients and identify ingredients such as coconut and pork floss. Please review the selected cake’s ingredient information before buying.

The kitchen also handles nuts, soy and other allergens, so cross-contact is possible. We cannot guarantee an allergen-free cake. Providing an allergy note does not make a cake safe for that allergy.

If you have a food allergy, contact us before paying to discuss ingredients and preparation. Please do not order if we cannot meet your dietary needs.